Frequently asked questions

We ship across India. Orders are usually dispatched within 1–2 business days, and most deliveries arrive within 3–7 business days depending on your location.

Shipping is free on orders over ₹999. For orders below that, a flat ₹49 shipping fee applies, shown at checkout before you pay.

Every order confirmation email includes a secure tracking link. Once your parcel ships, you'll also receive the courier and tracking number so you can follow it to your door.

You can pay online via UPI, credit/debit card, or net banking through our secure Razorpay gateway — or choose Cash on Delivery.

Yes. Payments are processed by Razorpay over an encrypted connection. We never see or store your card, UPI, or bank details.

Yes, COD is available across serviceable pincodes. You pay in cash when your order arrives.

Please email us at honeyterra.in@gmail.com within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or refund.

Approved refunds are issued to your original payment method. For COD orders, we'll arrange a bank transfer. Refunds typically reflect within 5–7 business days.

It's a clean, mess-free ash tray with a gel that quickly puts out cigarettes and traps smoke and odour — tidy to use and easy to handle.

Honeycomb wrap is an eco-friendly paper packaging material — a plastic-free alternative to bubble wrap. It cushions and protects fragile items for shipping, and it's recyclable and biodegradable.

No — you can check out as a guest. Creating an account lets you track orders and view your order history in one place.

Email us at honeyterra.in@gmail.com or use our Contact page. We usually reply within one business day.