Privacy Policy

We only collect what we need to run the store and fulfil your orders:

• Contact & delivery details — name, email address, phone number, and shipping address.
• Order information — the products you buy, order value, and order history.
• Account details — if you create an account, your email and a securely hashed password (managed by our authentication provider).
• Payment information — processed directly by our payment gateway. We never see or store your full card, UPI, or bank details.
• Technical & usage data — basic device, browser, and cookie data needed to keep you signed in and to keep the site working.

• To process, fulfil, and deliver your orders.
• To send order confirmations, shipping updates, and important service messages.
• To provide customer support and respond to your enquiries.
• To maintain your account and order history.
• To prevent fraud and keep our website secure.
• To meet our legal and tax obligations.

We do not sell your personal information. We share it only with trusted service providers who help us operate the store, and only to the extent needed:

• Payment gateway (Razorpay) — to securely process online payments.
• Shipping & logistics partners — to deliver your orders (they receive your name, address, and phone number).
• Email provider — to send transactional emails such as order confirmations.
• Hosting & database providers — to run the website and securely store order data.
• Legal authorities — where required by law or to protect our rights.

Online payments are handled by Razorpay over an encrypted connection. Your card, UPI, and banking details are entered directly with the payment provider — HoneyTerra does not receive or store them. For Cash on Delivery orders, no payment details are collected online.

We use essential cookies to keep you signed in and to remember your cart. These are required for the site to function. We do not use cookies to sell your data.

We keep your order and account information for as long as your account is active or as needed to provide our services, resolve disputes, and comply with legal, accounting, or tax requirements.

We take reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access to personal data. No method of transmission over the internet is 100% secure, but we work to safeguard your data.

You may request access to, correction of, or deletion of your personal information, and you can ask us to stop sending marketing emails at any time. To make a request, email us at honeyterra.in@gmail.com.

Our store is intended for customers aged 18 and above. We do not knowingly collect personal information from children.

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

If you have any questions about this Privacy Policy or how we handle your data, contact us at honeyterra.in@gmail.com.